CMDB

Q: What does the review check?

It matches ServiceNow configuration items to endpoint protection, backup sessions, log activity and vulnerability scans. For each asset, it records the control status, severity, owner and due date.

Q: What happens if a source stops reporting?

The review checks source availability and compares host counts with the previous run. If a source is unavailable or returns fewer than 80% of the previous host count, the affected control stays unknown. If every source fails the check, the review stops before writing new gaps.

Q: Will a team get a new ticket on every review?

The remediation flow looks up the team’s open ServiceNow task using a correlation key. It updates that task as gaps change, creates one when the team needs it, and closes it when the last gap clears.

CMDB

CMDB

Check which assets in your ServiceNow CMDB have endpoint protection, recent backups, logs and vulnerability scans. Route confirmed gaps to the teams that own them.

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Which assets have a coverage gap?

A server can have an owner in ServiceNow and still be missing from last night’s backup. To find it, you need the backup record, a way to match it to the server, and an owner who can act.

From asset records to remediation

The review starts with the assets and service relationships in your CMDB. It follows the evidence for each control and keeps a history of what changed.

Match the asset

Use serial numbers, hostnames and network identifiers to match configuration items with records from endpoint, backup, logging and scanning tools.

Check the evidence

Run a Splunk search for recent host activity. Check the job status alongside the results so an unfinished search leaves log coverage unknown.

Give each team one task

Group confirmed gaps by owner in ServiceNow. Update the open task as affected assets change and close it when the team clears its last gap.

Explore the CMDB flows.

Open a flow to see how it checks coverage, retrieves log evidence or updates a team’s remediation task.

Explore the CMDB flows.

Open a flow to see how it checks coverage, retrieves log evidence or updates a team’s remediation task.

Explore the CMDB flows.

Open a flow to see how it checks coverage, retrieves log evidence or updates a team’s remediation task.

Questions about CMDB coverage

What does the review check?

What happens if a source stops reporting?

Will a team get a new ticket on every review?

Plan your first coverage review.

Choose a service in your CMDB and the controls you want to check. Walk through the records, evidence sources and ownership rules with a Mindflow engineer.

Talk to an expert