Before
An operator likely extracted each key from the ticket, checked its format, and searched Okta for every serial number individually. They then had to decide whether an existing enrollment could be revoked, perform the import or replacement, and send separate status updates.
How it works
- Analyze the request and validate the required fields for every security key.
- Check each valid key in Okta and branch between new-key import, approved replacement, or retention of an existing key.
- Combine the per-key results into one report and deliver it to Slack.
Workflow details
- Request analysis: A triggered run reads the ticket details, identifies the requested keys, and keeps only entries containing the required serial number, public identifier, private identifier, and AES value in the expected formats.
- Status validation: Each valid key is checked against Okta to determine whether it already exists and to capture its current status and recommended action.
- New-key processing: Keys not found in Okta are imported using the supplied key material, and the result is recorded for the final report.
- Replacement control: When a key already exists, the workflow evaluates the owner approval included in the request. Approved replacements revoke the existing enrollment before reimporting the key; without approval, the existing key is retained.
- Batch communication: Per-key findings and actions are collected into a consolidated report and delivered to Slack, giving IT one outcome summary for the complete request. The demonstration uses synthetic key material and simulated service responses.
What changed
The request is handled as a batch: validation, enrollment checks, approval-based replacement decisions, imports, and outcome recording happen automatically. IT receives one consolidated Slack handoff while the owner-controlled approval remains the deciding input for revoking an existing key.
Work removed
Extracting key details one by one, validating required key formats, searching Okta for each serial number, checking replacement approval, manually revoking and reimporting approved replacements, recording per-key outcomes, and sending separate status updates.
Expected outcome
One consolidated batch report provides a visible outcome for every valid key while removing the recurring per-key lookup, decision, import, and notification sequence.
